Refund policy

At Foliage Haven, we want you to be completely satisfied with your purchase. If you’re not happy with your order, here’s how our return process works:

Change of Mind:

If you change your mind, you can return your item within 14 days of receiving it for store credit only. The item must be in the same condition as when it was received, unused, and in its original packaging. A valid proof of purchase is required for all returns.

Please note, return shipping costs are the responsibility of the customer.

To initiate a return, please contact us at foliagehaven@hotmail.com.

Damaged Items:

If your item arrives damaged, please contact us within 3 days of receiving your order with photos of the damage. We will evaluate the issue and work to resolve it as quickly as possible. Depending on the circumstances, this may include a replacement item, store credit, or refund where required.

For damaged items, please contact us at foliagehaven@hotmail.com.

Pre-orders:

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. 
You can cancel a pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request store credit.

Tissue Culture Pre-Order
Because we deal with delicate tissue cultures, if a product arrives at our facility below our quality standards, we will contact you immediately to offer either a full refund while we retain the stock, or a partial refund if you still wish to take the lower-quality plant.

We’re committed to making your shopping experience a positive one and will do our best to ensure you're happy with your order!